Privacy Policy for S&T Services App

S&T Services App ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the S&T Services App. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect the following types of information when you use the app:

• Personal Information: Name, email address, phone number, and other contact details provided by you when you create an account or submit requests within the app.
• Location Data: We collect your real-time location data to track attendance and improve task scheduling. This data is only collected when you give explicit permission.
• Device Information: Information about your device, including IP address, operating system, app version, and device identifiers.
• Usage Data: Information about how you use the app, such as task management, service requests, and schedule interactions.
• Service Requests Data: Information related to tasks, requests for service, spare parts, or quotes submitted via the app.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve app functionality, including attendance tracking, task management, and service requests.
• To respond to your inquiries and fulfill your service requests.
• To track and log service operations, ensuring compliance and transparency.
• To improve user experience and analyze app performance.
• To send notifications and updates related to your tasks and service requests.
• To comply with legal obligations and enforce our terms of service.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers that assist us in maintaining and improving the app, subject to appropriate confidentiality and security measures.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of our users.

4. Device ID Usage

We will use your device ID for updating or deleting the GCM key from our app's database.

5. Permissions

The app requires the following permissions for proper functionality:

• Camera: To enable you to click photos of documents and other essentials.
• Location: Live updates are only possible when you grant location and background location permission.
• Battery: We require you to turn off the battery optimization feature for background activities like data collection and delivery.
• Network State: Permission to analyze the state of your GSM network is required.
• WiFi State: Permission to monitor your WiFi state is also required.

6. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Sensitive Information

We request that you do not send or disclose any sensitive Personal Information (e.g., racial or ethnic origin, political opinions, religion, health, sexual orientation, or criminal background) on or through the app.

8. Account Deletion

Both the web and mobile applications are designed exclusively for the employees of S&T Services. All account information and access of employees will be deleted upon termination of their employment. However, the basic profile of the employee will be stored offline for future reference, per the HR policy of S&T Services, accepted by the employees during onboarding.

9. Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

10. Services Not for Children

We do not provide services focused on children. If you are under 18, you may use the app only with the supervision of a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or via email. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

• Email: onlinesupport@stengineers.com
• Phone: +91 42225 90810
• Address: S&T Engineers (P) Ltd, 22, Vasanth Nagar, Singanallur, Coimbatore - 641005, Tamil Nadu, INDIA.